FAQ

Do your formulas contain nanoparticles?

No, we do not use nanoparticles in any formulations. We source high-quality uncoated non-nano zinc oxide.

Are your products reef-safe?

Yes, our products are reef safe because they contain all natural, non-nano mineral ingredients and do not use chemical UV filters.

Do you use chemical UV filters?

No, we only use zinc oxide, which acts as a broad spectrum physical barrier to scatter, reflect, and absorb UVA and UVB rays.

Do your products contain parabens or other preservatives?

Our products are paraben-free and due to our expertly designed formulas and use of biophotonic glass packaging, do not require the use of any preservatives. We use natural vitamin e oil (mixed tocopherols) to reduce oxidation and prolong shelf life.

What is the benefit of biophotonic glass?

Biophotonic glass works as a natural filter blocking the complete spectral range of visible light with the exception of violet light. This filters out the damaging range of light allowing only the beneficial light to penetrate. The valuable light improves the quality of substances in the jar, which lengthens the durability and potency of the formulations without the addition of preservatives.

Is your packaging recyclable?

We carefully selected all packaging (jars, lids, boxes, postage material) to minimise our environmental impact. Every element is recyclable however, we encourage our customers to repurpose the glass jars and bottles.

Can I use your products while pregnant or on my children?

Yes, we have many friends and customers who have reported safely using Sur.Face Active on their children, however we always recommend to patch test first. All ingredients are of natural or mineral origins and have no contraindications in pregnancy, therefore can be safely used.

I have acne-prone skin and I’m worried it will make it worse. What should I do?

Our formula is oil-based so make sure you are cleaning your skin thoroughly after use to reduce the risk of breakouts. An oil cleanser with a soft cloth and warm water is the most effective method. We specially formulated our products with acne-prone skin in mind. The zinc-oxide is healing and anti-inflammatory and the pink french clay is purifying and detoxifying.

Are your products cruelty-free and suitable for vegans?

Our products have been tested on ourselves, not animals. The only ingredient in our products that is derived from animals is organic unrefined Australian beeswax, which is used to increase water resistance and for its protective, antibacterial and healing properties. Please consider this information when deciding if our products suit your preferences.

Are your products organic?

All certified organic ingredients are detailed on our ingredients list. We aim to select as many certified organic ingredients as possible.

Where does your Mica come from?

Our Zinc + Hemp Protective Cheek and Lip Shield contains ethically sourced mica from China.

Do your products contain palm oil?

No, our products do not contain palm oil or any palm oil derivatives.